Shipping & Returns

We ship nationwide & worldwide via Fedex.

Insurance is included, and a tracking# is sent to you by email.

All orders are shipped within 1 to 3 business days , Monday to Friday, except holidays (Christmas, Thanksgiving, Labor day, Black Friday weekend...), or exceptional activity rush. During the Christmas period, Ground shipping doesn't guarantee a timely delivery: we recommend to choose an Express shipping option.  Orders placed on holidays or weekends are processed the next business day. Orders are shipped from our  San Francisco warehouse. Most delayed orders are shipped within  5 business days. Feel free to contact us directly to follow-up on your order, we will be glad to assist you.
For Digital Canvas, please allow 2 additional business days for production.

 1. USA / Canada / Mexico / Great Britain / Sweden / Australia

For US States and Territories 

For Express Shipping (2Days/Overnight), orders placed before 2 pm PST ship the same day.
For Express Shipping (2Days/Overnight), orders after 2 pm PST ship the next business day.

For Digital Canvas, please allow one full business day for production in addition to your Express delivery time.


For Canada, Mexico, Sweden, Australia

• Deliveries arrive Monday through Friday (no Saturday deliveries).
• Orders are billed in US dollars (USD).
• We cannot ship to PO. boxes.
  
• We cannot ship to APO. boxes. 
• Shipping times do not include processing time.
  For Australia, Mexico, Sweden orders, our shipping price covers all brokerage fees !
  

For Canadian orders, our price covers all brokerage fees, custom tax & duties ! 
For home deliveries: Fedex will not leave shipments at the door. Please make sure to have somebody home to receive your package. After three delivery attempts Fedex will return the package to us and a re-shipping fee will apply. However, if you want Fedex to leave your shipment at the door please contact us prior to shipping.
For business deliveries: Fedex will leave shipments at the lobby or at the front door. If you don't want this option, please contact us for a direct signature delivery.
Even if you plan to use your product later, please inspect your package and its content as soon as you receive your order, since Fedex claims have to be filled within 21 days of the delivery.
For your special events/deadline, please consider an Express Shipping option (2Days or Overnight) since Ground option doesn't guarantee a timely delivery.


2. International Rate (other than Canada, Mexico, Sweden, Australia)

For orders to destinations outside the US and its territories.

• Orders are billed in US dollars (USD).
• Duties and taxes may be levied by the carrier at recipient's door.
• Orders must be billed and shipped to the same address.
• We cannot ship to P.O. or A.P.O. boxes.
• Shipping times do not include processing time.
  As of June 2009, for International orders, our shipping price will cover all brokerage fees ! (only regular custom duties maybe levied at recipient door by the carrier)
  During the Christmas period, Ground shipping doesn't guarantee a timely delivery: we recommend to choose an Express shipping option.
  

 • Returns & Exchanges

1. What You Can Exchange or Return

Dezign With a Z unconditionally guarantees all decorative wall sticker decals and Dezign With a Z products manufactured and sold at our online store to be free from defects of workmanship. Hence we will gladly replace any defective Dezign With a Z product you return, as long as it has not been used in any way.

If you are unsatisfied with the look, quality, color, or size of an item you may return it and choose an item in another size or color. We will gladly replace any item that you are not completely happy with.

Please note the following limitations:

• Item must be returned within 30 days from date of purchase.

• You must obtain a return authorization from our customer service department before sending item back. Please call 1-877-693-3944.

• Decorative sticker and decals or other Dezign With a Z products that have been used in any way cannot be accepted for exchange or return.

• Dezign With a Z sticker and decal products or other Dezign With a Z products purchased from the Dezign With a Z Online Store cannot be exchanged or returned at Dezign With a Z retail stores.

• Custom lettering, decals or other products manufactured on special order can not be returned or exchanged unless defective (defects of workmanship). For all other products all sales are final, exchanges or in-store credit only, even if the product has not shipped yet.
  
  
• For Returns and Exchanges of products follow the steps below.
  
  

2. How to Exchange

If you would like to exchange wall vinyl stickers or decals or any product purchased from the Dezign With a Z Online Store for a different size or color please follow the instructions hereafter. Dezign With a Z sticker and decal products purchased online cannot be returned at Dezign With a Z retail stores.

1. Place the Dezign With a Z product you wish to return in the mailing tube or packaging it came in (if you didn't keep it, please make sure to use a safe packaging ).
   

2. Download the return form and fill it in (please make sure to include your original order#). Provide a brief reason for your return.

3. Send to the following address:

Dezign With a Z - USA
Logistic Center SF / Online Store
928A Van Ness Avenue
San Francisco, CA 94109

You are responsible for return postage. We recommend you use priority mail or a carrier that provides tracking service. Dezign With a Z is not responsible for lost shipments, and cannot accept shipments sent freight collect. Dezign With a Z is not responsible for damages due to a poorly packaged return shipment.

Allow 2 to 3 weeks for receipt and processing of your return. Once your in-store credit is processed, a copy of the credit memo will be e-mailed to you. Please note that restocking fee will apply.

Please call 1.877.MY.DEZIGN (1-877-693-3944) to place your new order.

3. How to Return

If you would like to return merchandise purchased from the Dezign With a Z Online Store please follow the instructions hereafter. Dezign With a Z sticker and decal products purchased online cannot be returned at Dezign With a Z Retail Stores.

1. Place the Dezign With a Z product you wish to return in the mailing tube or packaging it came in (if you didn't keep it, please make sure to use a safe packaging ).

2. Download the return form and fill it in (please make sure to include your original order#). Provide a brief reason for your return.

3. Send to the following address:

Dezign With a Z - USA
Logistic Center SF / Online Store
928A Van Ness Avenue
San Francisco, CA 94109

You are responsible for return postage. We recommend you use priority mail or a carrier that provides tracking service and insurance. Dezign With a Z is not responsible for lost shipments, and cannot accept shipments sent freight collect. Dezign With a Z is not responsible for damages due to a poorly packaged shipment.
Allow 2 to 3 weeks for receipt and processing of your return. Once your in-store credit is processed, the credit memo is posted to your account  and  a notification is sent to you by email. Please note that restocking fee will apply.

For further information or assistance, please email us at : support@dezignwithaz.com

 Click here to Download the return form

Last updated: 04/30/2010